Syed Asad Ali - Front desk - Sereneair

خلاصہ

am energetic, ambitions person who has developed a mature and responsible approach to any task that I undertake, or situation. I
am excellent in working with others to achieve a certain objective on time and with excellence I am a great communicator, over the
phone, face to face and via email. I have customer relation experience in Telecom and Aviation industry.

پراجیکٹس

Zong 789 Data Entry Project

تجربہ

Front desk

Sereneair

مارچ ۲۰۱۷ - اگست ۲۰۲۲ | Islamabad, Pakistan

Travel Consultant/ Front desk/ Sales Support, Commercial Operations (2017-2022)
Fielded incoming calls, greeted customers, answered travel inquiries, tagged and handled baggage and collected baggage fees at
gate, secured flights, processed reservations, and monitored cabin availability.
 Highlights Position & Responsibilities
 Verify Visa process and Passports for international travel customer.
 Processing passenger tickets and handling complaints
 Collecting ticket payment in cash, credit cards, checks, coupons, and travel vouchers
 Using airline’s computer system for checking flights, fares, and new update
 Processing passenger flight reservations and issuing tickets
 Issue & reissue tickets & process all credit cards transaction & refunds.
 Complete daily, weekly, and monthly reports & records as required for the efficient aircraft operations of the facility and
aircraft.
 Assist with on the job training of new employee.
 Answers the travel agent’s queries, complaint by email.